ICT Services for Kenyan Homes and Businesses

Yes. Sites are built so that text, images, prices and pages can be changed by someone non-technical, and the handover includes training on doing it. Coming back to your developer to correct a typo is a cost nobody should be paying.

We do. Domain registration, business email on your own domain and hosting can all be set up alongside the site, which avoids the common situation where a business cannot move its own website because nobody knows who controls the domain.

The build is rarely what sets the timeline - waiting on content usually is. Where text, photographs and product details are ready at the start, a straightforward business site moves quickly; where they are being written as we go, that is the part worth planning around.

Yes. The site is copied across and tested on the new hosting before the domain is pointed at it, so the switchover happens once everything is confirmed working rather than with visitors watching.

You do. Domains are registered in the business name with your details as the registrant. A domain registered in a supplier name is a problem that only surfaces when the relationship ends, and it is entirely avoidable.

Call the support line. Where the cause is the hosting we fix it; where it is a change made to the site, a recent backup means it can be restored to how it was before rather than rebuilt from memory.

Months rather than weeks, and anyone promising otherwise is either buying traffic or taking a risk with your domain. Paid advertising is what produces enquiries quickly, which is why the two are usually run together.

No, and neither can anyone else - rankings are set by Google, not by suppliers. What can be committed to is the work that reliably improves visibility, and reporting honest enough to show whether it did.

Not necessarily. An audit and a round of corrections can be taken as a one-off project, and plenty of businesses start there. Ongoing work suits you if you want campaigns actively managed rather than set up and left.

Cabling is the physical layer - the runs, the terminations and the patch panel. This is what connects to it: the switches, the wireless and the configuration. Many offices need both, and they are quoted separately so you can see the split.

Often yes. Where cabling is already sound, repositioning access points and planning channels properly fixes a great many coverage complaints. The survey establishes which situation you are in before anything is quoted.

Yes, and they should be. Guest traffic is separated onto its own network so visitors reach the internet without reaching your file shares, cameras or accounting systems.

Sometimes, and where that is the case we say so plainly in the recommendation. The plan is written so it can be taken to any supplier - if the advice is only valid when we are the ones delivering it, it is not advice.

The smaller the team, the more often it is one person holding all the passwords and all the knowledge, which is a real continuity risk. A short review that documents what exists and confirms the backups actually restore is worth having well before an organisation feels large enough to need consultancy.

Connectivity, network equipment, servers and storage, backup and restore, software licensing, and who holds access to which systems. The scope is agreed before we start, so the report answers the questions you needed answered.

Data is backed up before any work that could put it at risk, and where a drive has already failed, recovery is attempted before anything else. Tell us at drop-off which files matter most so they are prioritised.

Often yes, and the diagnosis tells you. A drive or memory upgrade on an otherwise sound machine is usually worth doing; a failed mainboard on a machine of the same age usually is not, and we will say so rather than quote for it.

Yes, for offices with a number of machines it is usually less disruptive to work on site. Anything needing bench work or parts is taken away and returned.

They are backed up before the installation and restored after it, and the backup is checked rather than assumed. Tell us which accounts and folders matter so nothing is missed.

Licences are yours to hold and are quoted separately from our work. We will advise on what is needed and record the keys at handover, but we do not install unlicensed software - it puts the business at risk, not us.

Yes, and it is worth doing. A standard build across machines means staff move between them without relearning anything, and every later support call is faster because the engineer already knows what is on the machine.

It helps, but it is not essential. Many workable studios are built in a room that has another use, with treatment designed to be unobtrusive. The assessment tells you what a given room can realistically achieve before you commit to it.

Yes, and the connectivity is part of the design rather than an afterthought. Streaming needs sustained upload, which is a different requirement from the download figure most internet packages advertise.

Say so at the assessment and the cabling and interfaces are specified with the headroom to add participants or cameras later, which is far cheaper than rebuilding a studio that was scoped exactly to its first configuration.