Skip to content
Wave Fiber TechnologiesWave Fiber Technologies

ICT Services

Operating system and software installation

Operating system installation and reinstallation, driver setup and business software configuration, for Windows and macOS machines individually or across an office.

What this is

Operating system installation and reinstallation, driver setup and business software configuration, for Windows and macOS machines individually or across an office.

A clean installation is the fastest cure for a machine that has become unreliable for no traceable reason, but it is also the point at which data is most often lost. The order matters: back up first, confirm the backup actually contains what it should, then install. We work in that order every time, including when someone is certain there is nothing on the machine worth keeping.

After the operating system, the machine still needs the parts that make it usable - the correct drivers rather than generic ones, the software the person actually works in, their files and mail restored, and licensing recorded so the next reinstallation does not become a hunt for product keys. Offices get a consistent build across machines, which makes every later support call shorter.

What is included

  • Windows and macOS installation, reinstallation and upgrades
  • Correct manufacturer drivers rather than generic substitutes
  • Business software installed, configured and licensed
  • Data and mail backed up before installation and restored after
  • Consistent standard build across office machines
An engineer in a hi-vis vest terminating cable at the foot of a rack

How it works

From first call to handover

  1. Backup taken and verified against what is actually on the machine

  2. Licensing checked and recorded before anything is wiped

  3. Operating system installed and updated to current patches

  4. Drivers, software and accounts configured, then data restored

  5. Handover with licence details recorded for next time

Pricing

How this is billed

Quoted per machine, with a lower rate per machine where several are done together to one standard build. Software licences are your own cost and are quoted separately from our labour, so you can see which is which. We do not supply unlicensed software.

After installation

Support and servicing

Licence keys and the build details are documented and handed over, so a future reinstallation does not start from nothing. Where a machine develops the same fault again shortly afterwards, that is treated as unfinished work rather than a new job, because a fault that returns immediately was usually a hardware problem the reinstallation was never going to fix.

Questions

What people ask before booking

Will my files and email still be there afterwards?
They are backed up before the installation and restored after it, and the backup is checked rather than assumed. Tell us which accounts and folders matter so nothing is missed.
Do you supply the software licences?
Licences are yours to hold and are quoted separately from our work. We will advise on what is needed and record the keys at handover, but we do not install unlicensed software - it puts the business at risk, not us.
Can you set up several office machines the same way?
Yes, and it is worth doing. A standard build across machines means staff move between them without relearning anything, and every later support call is faster because the engineer already knows what is on the machine.

Ask about operating system and software installation

Send us the building, the distances and the problem you are solving. We will come back with a survey date and an honest view of what it takes.

Request a site survey