Fast, Reliable Fiber Internet for Homes, Businesses and Corporates

You can upgrade to a higher tier at any time, and since the fiber line into your house is already installed, an upgrade is a change to your package rather than a new installation.

No long, confusing contracts, as the package itself says. Speak to the support line about cancelling and we will confirm the process rather than lock you into small print you did not see up front.

The site survey confirms whether your address is in a serviceable area before anything is installed or charged, and if it is not, we tell you plainly rather than sell a package we cannot deliver.

Shared bandwidth is split across other customers on the same line during busy periods, which is fine for most retail and office use and costs less. Dedicated bandwidth is yours alone at all times, which matters if your business genuinely cannot tolerate slowdown during peak hours.

We plan installation around your business, and for a shop or restaurant that means working before opening or after close where the survey shows that is possible, rather than disrupting a trading day.

A secondary connection, often a different technology such as a mobile data backup, that takes over automatically if the primary line fails, so a business that genuinely cannot afford downtime is not left offline waiting for a fault to be fixed.

It sets out the uptime we commit to and the response time for a fault, agreed with you at design stage rather than a standard document applied to every client. What it covers depends on the connection type, since a leased line and a redundant multi site design support a stronger commitment than a shared connection can.

The connection is watched continuously from our side, so a developing fault is often caught and worked before it becomes an outage your team notices, rather than our first sign of a problem being your call.

Yes, this is the normal arrangement for a corporate account. We design and manage the connectivity itself; your IT team keeps ownership of everything running on top of it, and we coordinate with them directly during design and any planned work.

As early as possible, because the site visit determines whether the venue can be reached at all and what has to be installed to reach it. Some venues are straightforward; others need a link built to them, and that is not a same-week job.

Yes, and they are deliberately kept on separate networks with the stream protected. Running both on one flat network is how a stream degrades the moment the audience arrives and connects.

For events that cannot tolerate a drop we quote a second path on a different route, so a single failure does not take the stream with it. Where that is not included we say plainly what the single point of failure is before you decide.

No. Where we supply capacity to an operator, their subscribers are theirs. That is written into the agreement rather than left as an understanding, because it is the first thing any operator wants to know and the last thing they want to find out informally.

Both depend on where the handover point is and what it takes to reach it, so they come out of the survey rather than a published list. Tell us the coverage area and the subscriber numbers you are planning for and we will come back with what is achievable there and what it costs.

Capacity is reviewed as your subscriber numbers move. The point of buying rather than building is that adding capacity should be a commercial change and not another civil works project, and the agreement is written so that it is.