What happens if I need more speed than my current package later?

You can upgrade to a higher tier at any time, and since the fiber line into your house is already installed, an upgrade is a change to your package rather than a new installation.

Is there a contract, and what happens if I want to cancel?

No long, confusing contracts, as the package itself says. Speak to the support line about cancelling and we will confirm the process rather than lock you into small print you did not see up front.

What happens if fibre is not available at my address?

The site survey confirms whether your address is in a serviceable area before anything is installed or charged, and if it is not, we tell you plainly rather than sell a package we cannot deliver.

Fiber Internet and ISP Services

Home internet packages

Reliable home internet for streaming, remote work, online learning, gaming and smart home devices. Our residential fiber packages are built for different household sizes and usage patterns, from light browsing to multiple 4K streams and video calls running at the same time.

What this is

Fiber to the home means the connection into your house is optical cable rather than the copper line older ISPs run, so the speed you are sold is closer to the speed you actually get, and does not fall away the further your house sits from the exchange. What changes between our tiers is not the technology, it is the bandwidth allocated to your connection, sized to how many people and devices are actually online at the same time in your household.

A router alone does not guarantee good WiFi through every room; walls, distance and the router's placement all affect it. We test coverage through the house at installation and reposition or advise on a mesh extension where one room is weak, rather than leaving you to work that out after we have left.

What is included

Entry level packages for browsing, social media and light streaming
Mid tier packages for households with multiple devices, remote work and HD streaming
Premium packages for heavy streaming, gaming and large households
Free WiFi router included with most packages
Same week installation in most serviceable areas
No long, confusing contracts

A bundle of optical fibres carrying blue light

How it works

From first call to handover

Site survey to check fiber availability at your address
Package selection sized to your household
Installation and WiFi optimisation before we leave

Pricing

How this is billed

Monthly, per the package tiers on the packages page. No installation fee on a standard survey.

After installation

Support and servicing

The router is covered by warranty for as long as you are a subscriber, and our support line answers around the clock for existing clients, per the hours on the contact page. Call for a dropped connection, slow speeds, or WiFi that does not reach a room the way it should.

Questions

What people ask before booking

What happens if I need more speed than my current package later?: You can upgrade to a higher tier at any time, and since the fiber line into your house is already installed, an upgrade is a change to your package rather than a new installation.
Is there a contract, and what happens if I want to cancel?: No long, confusing contracts, as the package itself says. Speak to the support line about cancelling and we will confirm the process rather than lock you into small print you did not see up front.
What happens if fibre is not available at my address?: The site survey confirms whether your address is in a serviceable area before anything is installed or charged, and if it is not, we tell you plainly rather than sell a package we cannot deliver.

Ask about home internet packages

Send us the building, the distances and the problem you are solving. We will come back with a survey date and an honest view of what it takes.

Request a site survey