24 hour support for existing clients

24 hour support for existing clients
Wave Fiber Technologies3 min read

Home internet in Kenya is sold by speed, and the cheapest package is rarely the wrong one for a small household or the right one for a large one. These are our home packages as published on 6 October 2026, and a plain guide to choosing between them.
Four home packages, from 5 Mbps at KES 1,500 a month to 30 Mbps at KES 4,000, each with a WiFi router and installation support. How to pick the right one for your house.
Every package includes a WiFi router, installation support and our customer support line, which stays open around the clock for existing clients. The packages are priced by speed.
Count what runs at the same time in the evening, not what the house owns. A rough guide:
If you work from home, look at upload as well as download. Video calls and sending large files depend on the upload side, which is the number most packages in Kenya do not advertise; our article on upload speed explains why it matters.
A large share of "slow internet" complaints are a router in the wrong place: behind a television, in a cabinet, or at one end of a house with thick walls. Before paying for a faster package, check the speed next to the router. If it is fine there and poor in the bedrooms, the fix is coverage, not speed.
Nairobi and Mombasa are our established fibre footprint, and our coverage pages list the estates and roads by county. Elsewhere, and in any estate you do not see listed, a site survey establishes what can be delivered before you commit to anything. A place missing from the list is not a "no"; it is a survey.
Shops, offices and companies need different terms: dedicated bandwidth, a business support line and in some cases a guaranteed service level. Business packages are priced on request, because they depend on the site and the bandwidth, and the quotation is itemised.
Check your area on the coverage pages or ask Leo, our assistant, then book the site survey. You can also build a quotation on this site, choosing the package and any extra equipment, and send it to us with its own number.
Written by the engineers who do the work, and worth reading against the date it carries: what is true of this equipment changes.
Send us the building, the distances and the problem you are solving. We will come back with a survey date and an honest view of what it takes.
Ask an engineer