24 hour support for existing clients
FAQs
Questions we are asked most
If your question is not here, the contact form reaches the team directly and we reply within one business day.
Do you carry out site surveys?
Yes. Before every installation, our team conducts a site survey to assess fiber availability, security system placement and power backup requirements for your property.
How long does installation take?
Most home internet installations are completed within the same week of confirming your order, subject to site survey results. Security systems and power backup installations are scheduled based on project scope, and we will give you a clear timeline before work begins.
Do you provide support after installation?
Yes. Every client has access to our customer support line for troubleshooting, maintenance and system upgrades after installation is complete.
Can you combine internet, security and power backup into one project?
Yes. Many of our clients bundle fiber internet, CCTV, electric fencing and power backup into a single project. Our team will design a package that fits your property and budget.
Do you serve areas outside Nairobi?
Yes. While Nairobi remains our core service area, we serve clients across several counties in Kenya. Contact us to confirm service availability in your area.
What happens if my electric fence or CCTV system develops a fault?
Our support team is available to diagnose and repair faults on systems we have installed. We also offer maintenance packages for ongoing servicing.
Do you offer warranties on equipment?
Yes. Equipment installed by Wave Fiber Technologies comes with manufacturer and workmanship warranties. Terms vary by product and are confirmed at the point of installation.
Still have a question
Send it to us with a note about your property and we will answer it properly rather than with a brochure.
Ask our team